What We Collect and Why We Hold It
When you create an account, we collect your name, contact details and the information needed to verify your identity. Every time you deposit through JazzCash, Easypaisa or Raast, we record transaction metadata — not your full wallet credentials — to match payments to your account and
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process withdrawals accurately. We also collect device identifiers and session logs to keep your account secure and detect unusual activity. Support conversations, whether by chat or email, are stored so we can follow up on unresolved queries. We do not sell your personal data to third
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parties. Data is retained only as long as your account is active or as required by applicable law in regions where access is permitted. Where local law in Pakistan requires specific handling of financial data, we apply those requirements. You can request a copy of the
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data we hold on you, ask us to correct inaccuracies, or request deletion by contacting our support team directly.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.